Careers

Roles & Responsibilities

• Handle customer inquiries through phone, email, Google Business, and WhatsApp.
• Manage all front desk operations, including answering, screening, and forwarding incoming calls.
• Welcome and assist visitors, ensuring a professional and positive front desk experience.
• Provide accurate information to visitors and callers through in-person, telephone, and email communication.
• Perform administrative tasks such as filing, photocopying, document management, and record maintenance.
• Support the management and coordination of administrative support staff.
• Maintain a professional appearance and represent the organization with excellent interpersonal skills.
• Manage receipt of materials from vendors and coordinate with the Warehouse team.
• Verify laundry garments, maintain inventory records, and update relevant registers.
• Monitor housekeeping supplies and place orders as required.
• Manage pantry inventory, including inward and outward stock movement.
• Maintain attendance records for contract workers and visitor registers.
• Arrange refreshments and meals for guests whenever required.
• Verify received materials and maintain accurate records.
• Oversee all Reception and Pantry-related activities.
• Supervise administrative associates and allocate responsibilities to ensure smooth day-to-day operations.
• Manage facility services, including security, surveillance, housekeeping, canteen, transportation, courier, and laundry operations.
• Administer insurance-related activities, including GMC, GPA, and vehicle insurance.
• Coordinate domestic and international travel arrangements, including accommodation and logistics.
• Monitor office supply inventory and ensure timely procurement.
• Manage service contracts related to transportation, housekeeping, security, canteen, PF & ESIC consultancy, and other administrative services.
• Maintain and track administrative assets, including office equipment and furniture across multiple locations.
• Coordinate corporate events, meetings, conferences, and employee engagement activities.
• Support budgeting and cost-control initiatives by monitoring budget versus actual expenditures.
• Handle statutory compliance related to MIDC, NMMC, DISH (Factory), and other applicable regulatory authorities.
• Ensure office facilities comply with government regulations, safety standards, and organizational policies.
• Coordinate effectively with internal departments to support business operations.
• Maintain knowledge of labour legislation applicable to permanent and contract employees.
• Maintain physical and digital employee records, including employment contracts and related documentation.
• Manage travel desk operations and provide administrative support as required.

---

Qualifications & Educational Requirements

• Bachelor’s degree in any discipline.
• Minimum 2+ years of experience as a Receptionist or Administrative Executive.
• Willingness and capability to independently manage both Reception and Administration responsibilities.

---

Desired Qualities

• Strong organizational and time management skills.
• Positive attitude with a customer-focused approach.
• Excellent verbal and written communication skills.
• Strong record management and documentation abilities.
• Professional guest management and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask and prioritize effectively.
• Good reporting and administrative coordination skills.
• Flexible and adaptable to changing business requirements.
• Collaborative team player with a proactive work ethic.

• Roles and Responsibilities

  • Build and maintain a strong network of treatment centres, hospitals, and key medical practitioners across the region.

  • Establish credible partnerships with key opinion leaders (KOLs) and senior specialists in relevant therapy areas.

  • Lead regional scientific and educational initiatives including CMEs, webinars, and peer-connect programs.

  • Support regional implementation of clinical, operational, and patient-focused initiatives.

  • Provide medical insights to guide communication strategy, stakeholder engagement, and scientific content development.

  • Ensure all external interactions, scientific materials, and communications comply with regulatory guidelines and company standards.

  • Collaborate cross-functionally with access, marketing, and operations teams for seamless execution.

  • Contribute to internal capability-building and deliver medical training to regional field teams.

  • Support evidence generation, data interpretation, and regional medical projects.

  • Drive excellence in scientific communication, governance, and ethical medical practices.

  ---

  Qualifications & Educational Requirements

  • MBBS is mandatory; MD (Pharmacology / Internal Medicine / Oncology) or MBA preferred.

  • Strong scientific foundation in physiology, immunology, or oncology.

  • 2–4 years of experience in Medical Affairs, Clinical Research, or related medical roles.

  • Proven ability to engage and build relationships with clinicians, hospitals, and scientific stakeholders at the regional level.

  • Experience in leading medical education initiatives, evidence-based communication, or investigator-led programs.

  • Strong understanding of governance, compliance, and cross-functional medical collaboration.

  • Established professional network within tertiary care hospitals or key regional institutions (preferred).

  ---

  Key Expectations

  • Be based in the assigned region and work closely with Sales and Operations teams.

  • Travel frequently across the region to meet key hospitals, treatment centres, and medical experts.

  • Represent the organization at regional and national scientific meetings, CMEs, and professional forums.

  • Develop and deliver high-quality scientific and medical presentations aligned with communication objectives.

  • Lead and mentor regional medical and field teams to ensure strong scientific engagement and compliance.

  • Maintain updated scientific and clinical knowledge relevant to the therapy area and emerging technologies.

  • Support investigator-initiated or investigator-sponsored study (ISS) activities through scientific review and coordination.

  • Work collaboratively across functions to ensure efficient, compliant, and impactful regional execution.

  • Demonstrate adaptability, initiative, and integrity in a dynamic, fast-evolving environment.

  ---

  Leadership Expectations

  • A highly driven and results-oriented Medical Expert ready to take on a pivotal leadership role.

  • Strong ability to lead complex projects and inspire high performance across diverse teams.

  • Demonstrated expertise in applying medical knowledge to drive meaningful outcomes in a dynamic healthcare environment.

  • Proven skills in mentorship, stakeholder management, and evidence-based decision-making.

  • A strong professional network, analytical mindset, and commitment to ethical practices will be key differentiators.

Roles & Responsibilities

• Guide patients and caregivers throughout the entire treatment journey, including onboarding, documentation, appointment scheduling, and follow-ups.
• Coordinate patient enrolment into Patient Support Programs (PSPs), including eligibility verification and documentation support.
• Act as a liaison between patients, hospitals, clinicians, internal medical teams, and external service providers.
• Coordinate appointment scheduling, treatment timelines, and logistics in collaboration with hospitals and operations teams.
• Provide clear, empathetic, and timely communication to patients and caregivers regarding treatment processes, next steps, and available support services.
• Maintain accurate patient records, trackers, and reports using internal systems and digital tools.
• Ensure prompt resolution of patient queries and concerns, escalating issues appropriately when required.
• Ensure compliance with data privacy regulations, ethical standards, and internal Standard Operating Procedures (SOPs).

---

Qualifications & Experience

• Postgraduate degree in Life Sciences, Clinical Research, Nursing, Pharmacy, Healthcare Management, or a related healthcare discipline.
• 2–3 years of experience in patient coordination, Patient Support Programs (PSPs), hospital operations, or healthcare services.
• Prior experience in oncology, specialty care, or complex therapies will be an added advantage.
• Experience in patient documentation, hospital coordination, and follow-up management across healthcare providers.
• Strong communication and interpersonal skills with the ability to engage empathetically with patients and caregivers.
• Proficiency in using digital tools, patient tracking systems, and hospital information systems.

---

Key Expectations

• Deliver a seamless and patient-centric experience by providing timely guidance and support throughout the treatment journey.
• Collaborate effectively with clinicians, hospitals, internal teams, and external service providers to ensure coordinated patient care.
• Maintain accurate documentation while ensuring compliance with confidentiality and regulatory requirements.
• Proactively resolve patient concerns and escalate issues when necessary to ensure continuity of care.
• Support enrolment and effective management of Patient Support Programs (PSPs) to improve patient engagement and adherence.
• Demonstrate ownership, accountability, and commitment in managing assigned patient journeys.
• Work collaboratively with cross-functional teams, including Medical, Operations, and external partners.
• Exhibit empathy, professionalism, integrity, and a patient-first approach in all interactions.

Roles & Responsibilities

• Drive revenue growth and New Patient Treatment (NPT) targets across assigned Growth Accounts in line with business objectives.
• Identify and develop high-potential hospitals, treatment centres, and healthcare professionals (HCPs) to expand market coverage and portfolio adoption.
• Build and strengthen relationships with HCPs, prescribers, and key hospital stakeholders to drive sustainable business growth.
• Execute field-level scientific and commercial engagements aligned with the organization’s brand and business strategy.
• Support Patient Support Programs (PSPs) by facilitating timely enrolment of eligible patients through effective coordination with internal teams and service partners.
• Monitor market trends, competitor activities, and account performance to generate actionable insights for business growth.
• Collaborate closely with Sales, Medical, Marketing, and Operations teams to ensure seamless execution at the account level.
• Ensure accurate reporting, effective adoption of digital tools, and disciplined territory management.

---

Qualifications & Experience

• Bachelor’s degree in Pharmacy, Life Sciences, Microbiology, Molecular Biology, Biotechnology, or a related discipline.
• Postgraduate qualification in Pharmacology or an MBA (Marketing / Pharma Management) is preferred.
• MBBS qualification will be considered an added advantage.
• 5–10 years of experience in oncology sales, business development, or account management with reputed pharmaceutical, biotechnology, or healthcare organizations.
• Proven experience in managing high-potential hospital or institutional accounts and driving account-level business growth.
• Strong understanding of the oncology ecosystem, with exposure to immunotherapy or cell & gene therapy preferred.
• Demonstrated ability to build and maintain relationships with clinicians, Key Opinion Leaders (KOLs), and hospital administrators.

---

Key Expectations

• Drive sustainable revenue growth by expanding market penetration and strengthening assigned Growth Accounts.
• Build strong scientific credibility and long-term engagement with clinicians and key hospital stakeholders.
• Execute account-level growth strategies aligned with medium- and long-term business objectives.
• Identify opportunities to improve patient access and increase therapy adoption within key healthcare institutions.
• Ensure execution excellence through disciplined use of digital tools, data-driven decision-making, and adherence to internal policies and regulatory guidelines.

---

Leadership Expectations

• Demonstrate strong ownership and accountability for account performance and business growth.
• Collaborate effectively with cross-functional teams to ensure aligned and timely execution.
• Influence stakeholders through strong relationship management, communication, and problem-solving skills.
• Lead with integrity, agility, professionalism, and a commitment to compliance in a dynamic healthcare environment.

Roles and Responsibilities

• Drive revenue growth and patient access by achieving annual revenue and New Patient Treatment (NPT) targets across assigned Strategic Accounts.

• Build and strengthen strategic relationships with key HCPs, prescribers, and hospital stakeholders to increase market penetration and portfolio adoption.

• Develop and expand engagement with key prescribers within Strategic Accounts to ensure consistent business growth.

• Ensure >90% enrolment of eligible patients into Patient Support Programs (PSPs) by collaborating with patient navigators and external service partners.

• Act as a scientific and commercial partner, driving belief shift, advocacy, and evidence-based engagement with healthcare professionals.

• Identify, analyze, and resolve patient journey and access barriers by co-creating solutions with hospitals, medical teams, and healthcare system partners.

• Support standardization of clinical practices and care pathways in collaboration with the Medical team.

• Promote adoption of digital tools, agile ways of working, and scientific excellence within the territory.

• Maintain 100% compliance with UCPMP, internal policies, reporting standards, and audit requirements.

---

Qualifications & Experience

• Bachelor’s degree in Life Sciences, Pharmacy, or Business (MBA or MBBS/MD/PhD preferred).

• 10+ years of experience in specialty pharmaceutical sales, preferably in Oncology, Hematology, or Rare Diseases.

• Proven success in pharmaceutical or biotech sales/key account management, particularly in oncology, specialty care, or hospital segments.

• Experience in launching or establishing a new therapeutic class is highly desirable.

• Demonstrated ability to influence complex internal and external stakeholders across matrix environments.

• Strong understanding of the Indian healthcare ecosystem, patient funding/access landscape, and institutional dynamics.

• Strong working knowledge of Patient Support Programs (PSPs).

• Exceptional scientific acumen with the ability to discuss complex CAR-T data with Key Opinion Leaders (KOLs).

• Strong data orientation and adaptability to digital engagement platforms.

• Established professional network within tertiary care hospitals or key regional institutions (preferred).

---

Key Expectations

• Drive sustained revenue growth and patient access by executing Strategic Account plans and achieving revenue and NPT targets.

• Establish strong scientific credibility and advocacy with key HCPs and hospital stakeholders to enable portfolio adoption and long-term partnerships.

• Optimize patient journey and healthcare system access by proactively identifying barriers and implementing scalable solutions.

• Ensure execution excellence through effective use of digital tools, data-driven insights, agile working methods, and strict compliance adherence.

---

Leadership Expectations

• Demonstrate effective leadership with experience in managing key accounts and influencing cross-functional teams to deliver measurable business outcomes.

• Serve as a role model for scientific excellence, agility, and compliance across all engagements.

• Build strong stakeholder partnerships, mentor team members where applicable, and lead with integrity, accountability, and adaptability in a dynamic healthcare environment.

Roles & Responsibilities

Project Lifecycle Management

• Lead end-to-end project execution from initiation to closure, ensuring delivery within scope, timeline, budget, and quality objectives.
• Manage a wide range of projects, including:
  • Application and software development
  • Process improvement initiatives
  • Automation and digital transformation projects
  • Operational excellence initiatives
  • Compliance and system implementation projects
  • Cross-functional strategic programs
• Define project scope, objectives, deliverables, timelines, resource requirements, and dependencies.
• Develop project plans, milestones, execution roadmaps, and progress trackers.
• Monitor execution, manage risks, resolve issues proactively, and ensure timely project delivery.
• Establish governance frameworks, workflows, and operational controls for effective project management.

---

Business & Stakeholder Management

• Serve as the primary point of contact for project stakeholders.
• Collaborate with business teams, department heads, vendors, technology partners, consultants, and external stakeholders.
• Conduct project kick-off meetings, requirement gathering sessions, stakeholder discussions, and periodic project reviews.
• Align business requirements with project execution and delivery.
• Support leadership with project prioritization, feasibility assessments, implementation planning, and business case development.

---

Cross-Functional Coordination

• Work closely with Operations, IT, Engineering, Product, QA, Finance, HR, Commercial, Procurement, Legal, and other business functions.
• Coordinate with external vendors, implementation partners, consultants, and service providers.
• Track project dependencies, approvals, deliverables, and cross-functional activities to ensure smooth execution.
• Drive accountability and timely completion of project tasks across teams.

---

Process Improvement & Operational Excellence

• Identify workflow gaps and operational inefficiencies across business functions.
• Lead process optimization and automation initiatives to improve productivity, compliance, and operational efficiency.
• Develop standardized workflows, SOPs, governance frameworks, and project documentation.
• Support continuous improvement initiatives using structured problem-solving methodologies.

---

Project Monitoring & Governance

• Track project progress through dashboards, milestone reviews, status reports, and action trackers.
• Maintain risk registers, issue logs, dependency trackers, and escalation matrices.
• Prepare MIS reports and executive dashboards for leadership review.
• Monitor project budgets, resource utilization, timelines, and overall delivery performance.
• Ensure proper documentation, version control, change management, and audit readiness.

---

Technology & System Implementation

• Coordinate implementation of enterprise applications, workflow systems, dashboards, and digital transformation initiatives.
• Collaborate with development teams, business users, and vendors during requirement gathering, UAT, deployment, and go-live.
• Support user training, adoption, post-implementation activities, and continuous system improvements.
• Assist in the implementation and optimization of ERP, CRM, automation, and reporting platforms.

---

Compliance & Quality

• Ensure projects comply with organizational policies, quality standards, regulatory requirements, and governance frameworks.
• Maintain project documentation to support audits, compliance reviews, and internal quality processes.
• Coordinate with Quality, Compliance, and Regulatory teams wherever applicable.

---

Leadership & Communication

• Drive effective communication across cross-functional teams and stakeholders.
• Escalate critical risks and issues with practical recommendations for resolution.
• Promote structured project management practices, accountability, and execution excellence.
• Mentor team members on project planning, coordination, reporting, and governance best practices.

---

Qualifications & Experience

• Bachelor’s or Master’s degree in Engineering (Computer Science, Information Technology, Electronics, or related disciplines), Computer Applications, Business Management, or Operations.
• 3+ years of experience in project management, business operations, process improvement, program coordination, application implementation, or cross-functional project execution.
• Candidates with 1–2 years of relevant experience from premier engineering institutes may also be considered.
• Experience managing software development, enterprise applications, digital transformation, process optimization, or operational excellence initiatives.
• Strong understanding of project planning, stakeholder management, risk management, governance, task tracking, and Software Development Life Cycle (SDLC).
• Experience with workflow automation, ERP/CRM systems, business applications, dashboards, or process digitization is preferred.
• Ability to coordinate effectively across multiple departments, vendors, and stakeholders.
• Strong analytical, documentation, communication, and problem-solving skills.
• Experience working in compliance-driven or regulated environments is an advantage.
• Certifications such as PMP, Agile, Scrum, Lean Six Sigma, or equivalent are preferred.

---

Desired Qualities

• Strong project leadership with the ability to manage multiple high-impact initiatives simultaneously.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strategic mindset with the ability to align project execution with business objectives.
• Strong influence, communication, and decision-making capabilities.
• High ownership, accountability, and adaptability in dynamic environments.
• Proficiency in Microsoft Project, Excel, Power BI, CRM platforms, project management tools, and documentation systems.

Roles and Responsibilities

• Demonstrate strong knowledge of GST and its practical application.
• Possess in-depth understanding of TDS regulations and compliance requirements.
• Apply basic knowledge of IND AS and accounting standards in financial processes.
• Utilize strong computer skills, including proficiency in Microsoft Office with advanced expertise in MS Excel.
• Prepare and maintain reconciliation statements (Bank, Vendor, Debtors, etc.).
• Manage inventory accounting and assist in preparation of Bill of Materials (BOM).
• Prepare and analyze MIS reports for management review.
• Assist in internal and external audit processes.
• Support preparation of financial statements in compliance with accounting standards.

---

Qualifications & Educational Requirements

• Graduate or Postgraduate in Finance, Commerce, or related field (MBA in Finance preferred).
• 2–4 years of experience in Finance or Accounting roles.
• Prior experience in the Pharma/Biotech industry is preferred.

---

Desired Qualities

• Strong problem-solving mindset.
• Good reporting and documentation skills.
• Flexibility and adaptability in a dynamic work environment.
• Collaborative team player with a proactive approach.

Roles and Responsibilities

• Contribute to the design and execution of the organization’s IT strategy aligned with business objectives.
• Identify, evaluate, negotiate, and finalize functional IT requirements.
• Drive IT implementation programs in collaboration with external IT partners and vendors.
• Manage and monitor all network appliances, systems, and related infrastructure.
• Install, configure, test, and maintain network operating systems, applications, and management tools.
• Ensure high levels of network availability, performance, and connectivity.
• Provide expertise in managing and supporting the overall IT infrastructure ecosystem.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Identify opportunities for system upgrades, enhancements, and process improvements.
• Develop and implement IT policies, procedures, and best practices across the organization.
• Monitor network usage and system health in compliance with security standards.
• Perform preventive maintenance to ensure system reliability and uptime.
• Identify IT security vulnerabilities and implement mitigation strategies.
• Develop and execute a comprehensive plan to secure IT infrastructure and networks.
• Stay updated with evolving IT security standards, threats, and technologies.
• Create system documentation, user guidelines, and operational manuals.
• Support IT audits, certifications, and compliance requirements.
• Manage and report on IT budget allocation and utilization.
• Ensure data security, internal controls, and employee awareness on IT compliance standards.
• Participate in additional IT projects and tasks as assigned.

---

Qualifications & Educational Requirements

• B.Tech, Advanced Diploma, or equivalent qualification in Computer Science, Engineering, Information Systems, Information Technology, or MCA.
• 5–7 years of experience in an IT role within a technology-driven organization.
• Experience in a biotech startup, biopharma company, or pharma consulting organization is preferred but not mandatory.

---

Desired Qualities

• Self-driven, proactive, and a strong independent contributor.
• Strong leadership and decision-making abilities.
• Analytical mindset with strong problem-solving skills.
• Effective reporting and documentation capabilities.
• Critical thinking and strategic approach.
• Flexibility and adaptability in a dynamic work environment.
• Strong team collaboration and interpersonal skills.

Roles & Responsibilities

• Track and manage Purchase Requisitions (PRs) and convert them into Purchase Orders (POs) within defined timelines.
• Prepare and maintain Purchase Quotation Comparisons (QCS) and support vendor evaluation and selection through basic commercial negotiations.
• Coordinate with vendors to ensure timely delivery of materials and proactively follow up on delays, shortages, or discrepancies.
• Facilitate the timely return or replacement of rejected or damaged materials in coordination with suppliers.
• Maintain accurate procurement records, purchase data, and documentation in ERP systems (Tally or equivalent).
• Monitor open Purchase Requisitions and Purchase Orders, highlighting delays or issues to the reporting manager.
• Support the identification, evaluation, and onboarding of alternate vendors to optimize cost and ensure uninterrupted supply.
• Assist with cost comparisons, budgeting inputs, and procurement reporting.
• Coordinate with Warehouse, Manufacturing, PPMC, and other internal teams to ensure smooth material flow and inventory availability.
• Liaise with vendors, logistics providers, transporters, and other external stakeholders to ensure efficient procurement operations.
• Coordinate inventory management activities with the warehouse team to maintain optimal stock levels.
• Verify material quality, quantity, and expiry details at the time of receipt, wherever applicable.
• Generate and maintain weekly and monthly MIS reports related to procurement activities.
• Ensure compliance with organizational procurement policies, quality standards, and documentation requirements.
• Support documentation and coordination for domestic procurement and basic international sourcing activities, where required.
• Ensure appropriate handling, storage, and temperature compliance for sensitive materials in regulated environments.
• Identify opportunities to improve procurement processes, efficiency, and cost optimization.

---

Key Performance Indicators (KPIs)

• Timely procurement and delivery of materials.
• Cost optimization while adhering to approved budgets.
• Compliance with procurement policies and regulatory requirements.
• Effective temperature monitoring and timeline adherence for sensitive materials.
• Continuous process improvement and operational efficiency.
• Strong collaboration with internal and external stakeholders.

---

Qualifications & Experience

• Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Commerce, Business Administration, or a related discipline.
• 2–4 years of experience in procurement, sourcing, or supply chain operations.
• Experience in the Pharmaceutical, Biotechnology, or Healthcare industry is preferred.
• Working knowledge of ERP systems such as Tally, SAP, Oracle, or similar procurement platforms.
• Understanding of procurement processes, vendor management, and inventory control.
• Exposure to domestic procurement; experience in international sourcing or import/export processes will be an added advantage.
• Familiarity with documentation, compliance, and quality standards in regulated environments (GMP/GDP preferred).
• Professional certifications such as APICS, CIPS, or equivalent will be an added advantage.
• Strong proficiency in Microsoft Excel and data analysis/reporting.

---

Desired Qualities

• Strong coordination and follow-up skills with a proactive approach to procurement activities.
• Good analytical and problem-solving abilities for vendor evaluation and issue resolution.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Capable of working under pressure and managing multiple priorities within strict timelines.
• High attention to detail in procurement documentation, data accuracy, and process compliance.
• Basic negotiation skills with vendors for pricing, delivery schedules, and commercial terms.
• Adaptable, self-motivated, and eager to learn in a dynamic business environment.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ERP systems.
• Strong understanding of procurement operations and supply chain best practices.
• Awareness of regulatory and quality compliance requirements, particularly within the pharmaceutical or biotechnology industry.