Careers

• Roles and Responsibilities

  • Build and maintain a strong network of treatment centres, hospitals, and key medical practitioners across the region.

  • Establish credible partnerships with key opinion leaders (KOLs) and senior specialists in relevant therapy areas.

  • Lead regional scientific and educational initiatives including CMEs, webinars, and peer-connect programs.

  • Support regional implementation of clinical, operational, and patient-focused initiatives.

  • Provide medical insights to guide communication strategy, stakeholder engagement, and scientific content development.

  • Ensure all external interactions, scientific materials, and communications comply with regulatory guidelines and company standards.

  • Collaborate cross-functionally with access, marketing, and operations teams for seamless execution.

  • Contribute to internal capability-building and deliver medical training to regional field teams.

  • Support evidence generation, data interpretation, and regional medical projects.

  • Drive excellence in scientific communication, governance, and ethical medical practices.

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  Qualifications & Educational Requirements

  • MBBS is mandatory; MD (Pharmacology / Internal Medicine / Oncology) or MBA preferred.

  • Strong scientific foundation in physiology, immunology, or oncology.

  • 2–4 years of experience in Medical Affairs, Clinical Research, or related medical roles.

  • Proven ability to engage and build relationships with clinicians, hospitals, and scientific stakeholders at the regional level.

  • Experience in leading medical education initiatives, evidence-based communication, or investigator-led programs.

  • Strong understanding of governance, compliance, and cross-functional medical collaboration.

  • Established professional network within tertiary care hospitals or key regional institutions (preferred).

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  Key Expectations

  • Be based in the assigned region and work closely with Sales and Operations teams.

  • Travel frequently across the region to meet key hospitals, treatment centres, and medical experts.

  • Represent the organization at regional and national scientific meetings, CMEs, and professional forums.

  • Develop and deliver high-quality scientific and medical presentations aligned with communication objectives.

  • Lead and mentor regional medical and field teams to ensure strong scientific engagement and compliance.

  • Maintain updated scientific and clinical knowledge relevant to the therapy area and emerging technologies.

  • Support investigator-initiated or investigator-sponsored study (ISS) activities through scientific review and coordination.

  • Work collaboratively across functions to ensure efficient, compliant, and impactful regional execution.

  • Demonstrate adaptability, initiative, and integrity in a dynamic, fast-evolving environment.

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  Leadership Expectations

  • A highly driven and results-oriented Medical Expert ready to take on a pivotal leadership role.

  • Strong ability to lead complex projects and inspire high performance across diverse teams.

  • Demonstrated expertise in applying medical knowledge to drive meaningful outcomes in a dynamic healthcare environment.

  • Proven skills in mentorship, stakeholder management, and evidence-based decision-making.

  • A strong professional network, analytical mindset, and commitment to ethical practices will be key differentiators.

Roles and Responsibilities

• Drive revenue growth and patient access by achieving annual revenue and New Patient Treatment (NPT) targets across assigned Strategic Accounts.

• Build and strengthen strategic relationships with key HCPs, prescribers, and hospital stakeholders to increase market penetration and portfolio adoption.

• Develop and expand engagement with key prescribers within Strategic Accounts to ensure consistent business growth.

• Ensure >90% enrolment of eligible patients into Patient Support Programs (PSPs) by collaborating with patient navigators and external service partners.

• Act as a scientific and commercial partner, driving belief shift, advocacy, and evidence-based engagement with healthcare professionals.

• Identify, analyze, and resolve patient journey and access barriers by co-creating solutions with hospitals, medical teams, and healthcare system partners.

• Support standardization of clinical practices and care pathways in collaboration with the Medical team.

• Promote adoption of digital tools, agile ways of working, and scientific excellence within the territory.

• Maintain 100% compliance with UCPMP, internal policies, reporting standards, and audit requirements.

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Qualifications & Experience

• Bachelor’s degree in Life Sciences, Pharmacy, or Business (MBA or MBBS/MD/PhD preferred).

• 10+ years of experience in specialty pharmaceutical sales, preferably in Oncology, Hematology, or Rare Diseases.

• Proven success in pharmaceutical or biotech sales/key account management, particularly in oncology, specialty care, or hospital segments.

• Experience in launching or establishing a new therapeutic class is highly desirable.

• Demonstrated ability to influence complex internal and external stakeholders across matrix environments.

• Strong understanding of the Indian healthcare ecosystem, patient funding/access landscape, and institutional dynamics.

• Strong working knowledge of Patient Support Programs (PSPs).

• Exceptional scientific acumen with the ability to discuss complex CAR-T data with Key Opinion Leaders (KOLs).

• Strong data orientation and adaptability to digital engagement platforms.

• Established professional network within tertiary care hospitals or key regional institutions (preferred).

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Key Expectations

• Drive sustained revenue growth and patient access by executing Strategic Account plans and achieving revenue and NPT targets.

• Establish strong scientific credibility and advocacy with key HCPs and hospital stakeholders to enable portfolio adoption and long-term partnerships.

• Optimize patient journey and healthcare system access by proactively identifying barriers and implementing scalable solutions.

• Ensure execution excellence through effective use of digital tools, data-driven insights, agile working methods, and strict compliance adherence.

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Leadership Expectations

• Demonstrate effective leadership with experience in managing key accounts and influencing cross-functional teams to deliver measurable business outcomes.

• Serve as a role model for scientific excellence, agility, and compliance across all engagements.

• Build strong stakeholder partnerships, mentor team members where applicable, and lead with integrity, accountability, and adaptability in a dynamic healthcare environment.

Roles & Responsibilities

• Drive revenue growth and New Patient Treatment (NPT) targets across assigned Growth Accounts in alignment with business objectives.

• Identify and develop high-potential hospitals, treatment centres, and healthcare professionals (HCPs) to expand market coverage and portfolio adoption.

• Build and strengthen relationships with HCPs, prescribers, and key hospital stakeholders to drive sustainable business growth.

• Execute field-level scientific and commercial engagements, ensuring high-quality interactions aligned with brand strategy.

• Support Patient Support Programs (PSPs) by facilitating timely enrolment of eligible patients through coordination with internal teams and service partners.

• Monitor market trends, competitor activities, and account performance to generate actionable insights for growth planning.

• Collaborate closely with Sales, Medical, Marketing, and Operations teams to ensure effective account-level execution.

• Ensure accurate reporting, effective adoption of digital tools, and disciplined territory management.

Qualifications & Experience

• Bachelor’s degree in a relevant discipline such as B. Pharma, Life Sciences, Microbiology, Molecular Biology, Biotechnology, or related fields.

• Postgraduate qualification in Pharmacology or an MBA in Marketing / Pharma Management is preferred.

• MBBS qualification will be an added advantage.

• 5–10 years of experience in oncology sales, business development, or account management with reputed pharmaceutical, biotechnology, or healthcare organizations.

• Proven experience in managing high-potential hospital or institutional accounts and driving account-level growth.

• Strong understanding of the oncology ecosystem, with exposure to immunotherapy or cell & gene therapy preferred.

• Demonstrated ability to build and maintain relationships with clinicians, Key Opinion Leaders (KOLs), and hospital administrators.

Key Expectations

• Drive consistent revenue growth by expanding market penetration and strengthening assigned Growth Accounts.

• Establish strong scientific credibility and engagement with clinicians and key hospital stakeholders.

• Execute account-level growth plans effectively, aligned with medium-term business objectives.

• Identify opportunities to improve patient access and increase prescriber adoption within key institutions.

• Ensure high-quality execution through disciplined use of digital tools, data-driven insights, and compliance with internal and external guidelines.

Leadership Expectations

• Demonstrate strong self-leadership and ownership of account performance and business growth outcomes.

• Collaborate effectively with cross-functional teams to ensure aligned and timely execution.

• Influence stakeholders through relationship-building, effective communication, and problem-solving skills.

• Lead with integrity, accountability, and agility in a dynamic and compliance-driven environment.

 

Roles & Responsibilities

Project Lifecycle Management

• Lead end-to-end project execution from initiation to closure, ensuring delivery within scope, timeline, budget, and quality objectives.
• Manage a wide range of projects, including:
  • Application and software development
  • Process improvement initiatives
  • Automation and digital transformation projects
  • Operational excellence initiatives
  • Compliance and system implementation projects
  • Cross-functional strategic programs
• Define project scope, objectives, deliverables, timelines, resource requirements, and dependencies.
• Develop project plans, milestones, execution roadmaps, and progress trackers.
• Monitor execution, manage risks, resolve issues proactively, and ensure timely project delivery.
• Establish governance frameworks, workflows, and operational controls for effective project management.

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Business & Stakeholder Management

• Serve as the primary point of contact for project stakeholders.
• Collaborate with business teams, department heads, vendors, technology partners, consultants, and external stakeholders.
• Conduct project kick-off meetings, requirement gathering sessions, stakeholder discussions, and periodic project reviews.
• Align business requirements with project execution and delivery.
• Support leadership with project prioritization, feasibility assessments, implementation planning, and business case development.

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Cross-Functional Coordination

• Work closely with Operations, IT, Engineering, Product, QA, Finance, HR, Commercial, Procurement, Legal, and other business functions.
• Coordinate with external vendors, implementation partners, consultants, and service providers.
• Track project dependencies, approvals, deliverables, and cross-functional activities to ensure smooth execution.
• Drive accountability and timely completion of project tasks across teams.

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Process Improvement & Operational Excellence

• Identify workflow gaps and operational inefficiencies across business functions.
• Lead process optimization and automation initiatives to improve productivity, compliance, and operational efficiency.
• Develop standardized workflows, SOPs, governance frameworks, and project documentation.
• Support continuous improvement initiatives using structured problem-solving methodologies.

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Project Monitoring & Governance

• Track project progress through dashboards, milestone reviews, status reports, and action trackers.
• Maintain risk registers, issue logs, dependency trackers, and escalation matrices.
• Prepare MIS reports and executive dashboards for leadership review.
• Monitor project budgets, resource utilization, timelines, and overall delivery performance.
• Ensure proper documentation, version control, change management, and audit readiness.

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Technology & System Implementation

• Coordinate implementation of enterprise applications, workflow systems, dashboards, and digital transformation initiatives.
• Collaborate with development teams, business users, and vendors during requirement gathering, UAT, deployment, and go-live.
• Support user training, adoption, post-implementation activities, and continuous system improvements.
• Assist in the implementation and optimization of ERP, CRM, automation, and reporting platforms.

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Compliance & Quality

• Ensure projects comply with organizational policies, quality standards, regulatory requirements, and governance frameworks.
• Maintain project documentation to support audits, compliance reviews, and internal quality processes.
• Coordinate with Quality, Compliance, and Regulatory teams wherever applicable.

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Leadership & Communication

• Drive effective communication across cross-functional teams and stakeholders.
• Escalate critical risks and issues with practical recommendations for resolution.
• Promote structured project management practices, accountability, and execution excellence.
• Mentor team members on project planning, coordination, reporting, and governance best practices.

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Qualifications & Experience

• Bachelor’s or Master’s degree in Engineering (Computer Science, Information Technology, Electronics, or related disciplines), Computer Applications, Business Management, or Operations.
• 3+ years of experience in project management, business operations, process improvement, program coordination, application implementation, or cross-functional project execution.
• Candidates with 1–2 years of relevant experience from premier engineering institutes may also be considered.
• Experience managing software development, enterprise applications, digital transformation, process optimization, or operational excellence initiatives.
• Strong understanding of project planning, stakeholder management, risk management, governance, task tracking, and Software Development Life Cycle (SDLC).
• Experience with workflow automation, ERP/CRM systems, business applications, dashboards, or process digitization is preferred.
• Ability to coordinate effectively across multiple departments, vendors, and stakeholders.
• Strong analytical, documentation, communication, and problem-solving skills.
• Experience working in compliance-driven or regulated environments is an advantage.
• Certifications such as PMP, Agile, Scrum, Lean Six Sigma, or equivalent are preferred.

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Desired Qualities

• Strong project leadership with the ability to manage multiple high-impact initiatives simultaneously.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strategic mindset with the ability to align project execution with business objectives.
• Strong influence, communication, and decision-making capabilities.
• High ownership, accountability, and adaptability in dynamic environments.
• Proficiency in Microsoft Project, Excel, Power BI, CRM platforms, project management tools, and documentation systems.

Roles and Responsibilities

• Contribute to the design and execution of the organization’s IT strategy aligned with business objectives.
• Identify, evaluate, negotiate, and finalize functional IT requirements.
• Drive IT implementation programs in collaboration with external IT partners and vendors.
• Manage and monitor all network appliances, systems, and related infrastructure.
• Install, configure, test, and maintain network operating systems, applications, and management tools.
• Ensure high levels of network availability, performance, and connectivity.
• Provide expertise in managing and supporting the overall IT infrastructure ecosystem.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Identify opportunities for system upgrades, enhancements, and process improvements.
• Develop and implement IT policies, procedures, and best practices across the organization.
• Monitor network usage and system health in compliance with security standards.
• Perform preventive maintenance to ensure system reliability and uptime.
• Identify IT security vulnerabilities and implement mitigation strategies.
• Develop and execute a comprehensive plan to secure IT infrastructure and networks.
• Stay updated with evolving IT security standards, threats, and technologies.
• Create system documentation, user guidelines, and operational manuals.
• Support IT audits, certifications, and compliance requirements.
• Manage and report on IT budget allocation and utilization.
• Ensure data security, internal controls, and employee awareness on IT compliance standards.
• Participate in additional IT projects and tasks as assigned.

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Qualifications & Educational Requirements

• B.Tech, Advanced Diploma, or equivalent qualification in Computer Science, Engineering, Information Systems, Information Technology, or MCA.
• 5–7 years of experience in an IT role within a technology-driven organization.
• Experience in a biotech startup, biopharma company, or pharma consulting organization is preferred but not mandatory.

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Desired Qualities

• Self-driven, proactive, and a strong independent contributor.
• Strong leadership and decision-making abilities.
• Analytical mindset with strong problem-solving skills.
• Effective reporting and documentation capabilities.
• Critical thinking and strategic approach.
• Flexibility and adaptability in a dynamic work environment.
• Strong team collaboration and interpersonal skills.

Roles & Responsibilities

• Track and manage Purchase Requisitions (PRs) and convert them into Purchase Orders (POs) within defined timelines.
• Prepare and maintain Purchase Quotation Comparisons (QCS) and support vendor evaluation and selection through basic commercial negotiations.
• Coordinate with vendors to ensure timely delivery of materials and proactively follow up on delays, shortages, or discrepancies.
• Facilitate the timely return or replacement of rejected or damaged materials in coordination with suppliers.
• Maintain accurate procurement records, purchase data, and documentation in ERP systems (Tally or equivalent).
• Monitor open Purchase Requisitions and Purchase Orders, highlighting delays or issues to the reporting manager.
• Support the identification, evaluation, and onboarding of alternate vendors to optimize cost and ensure uninterrupted supply.
• Assist with cost comparisons, budgeting inputs, and procurement reporting.
• Coordinate with Warehouse, Manufacturing, PPMC, and other internal teams to ensure smooth material flow and inventory availability.
• Liaise with vendors, logistics providers, transporters, and other external stakeholders to ensure efficient procurement operations.
• Coordinate inventory management activities with the warehouse team to maintain optimal stock levels.
• Verify material quality, quantity, and expiry details at the time of receipt, wherever applicable.
• Generate and maintain weekly and monthly MIS reports related to procurement activities.
• Ensure compliance with organizational procurement policies, quality standards, and documentation requirements.
• Support documentation and coordination for domestic procurement and basic international sourcing activities, where required.
• Ensure appropriate handling, storage, and temperature compliance for sensitive materials in regulated environments.
• Identify opportunities to improve procurement processes, efficiency, and cost optimization.

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Key Performance Indicators (KPIs)

• Timely procurement and delivery of materials.
• Cost optimization while adhering to approved budgets.
• Compliance with procurement policies and regulatory requirements.
• Effective temperature monitoring and timeline adherence for sensitive materials.
• Continuous process improvement and operational efficiency.
• Strong collaboration with internal and external stakeholders.

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Qualifications & Experience

• Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Commerce, Business Administration, or a related discipline.
• 2–4 years of experience in procurement, sourcing, or supply chain operations.
• Experience in the Pharmaceutical, Biotechnology, or Healthcare industry is preferred.
• Working knowledge of ERP systems such as Tally, SAP, Oracle, or similar procurement platforms.
• Understanding of procurement processes, vendor management, and inventory control.
• Exposure to domestic procurement; experience in international sourcing or import/export processes will be an added advantage.
• Familiarity with documentation, compliance, and quality standards in regulated environments (GMP/GDP preferred).
• Professional certifications such as APICS, CIPS, or equivalent will be an added advantage.
• Strong proficiency in Microsoft Excel and data analysis/reporting.

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Desired Qualities

• Strong coordination and follow-up skills with a proactive approach to procurement activities.
• Good analytical and problem-solving abilities for vendor evaluation and issue resolution.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Capable of working under pressure and managing multiple priorities within strict timelines.
• High attention to detail in procurement documentation, data accuracy, and process compliance.
• Basic negotiation skills with vendors for pricing, delivery schedules, and commercial terms.
• Adaptable, self-motivated, and eager to learn in a dynamic business environment.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ERP systems.
• Strong understanding of procurement operations and supply chain best practices.
• Awareness of regulatory and quality compliance requirements, particularly within the pharmaceutical or biotechnology industry.

Roles & Responsibilities

Procurement & Purchase Management

• Lead and oversee the end-to-end procurement process, from Purchase Requisition (PR) creation through Purchase Order (PO) closure.
• Ensure timely conversion of PRs into POs in accordance with defined timelines, procurement policies, and business requirements.
• Review and maintain Purchase Quotation Comparisons (QCS) and lead negotiations with selected vendors on pricing, commercial terms, delivery schedules, and contractual conditions.
• Monitor all open PRs and POs, ensuring timely closure, cancellation, or corrective action wherever required.
• Maintain accurate and up-to-date procurement records, purchase data, and documentation within ERP systems such as Tally, SAP, or Oracle.
• Ensure procurement activities support business continuity, operational requirements, and cost-effective sourcing.

Strategic Sourcing & Vendor Management

• Develop, evaluate, and maintain a reliable vendor network for domestic and international procurement.
• Identify and onboard alternate and qualified vendors to ensure supply continuity and optimize procurement costs.
• Lead vendor negotiations, contract discussions, and commercial evaluations with suppliers and logistics partners.
• Establish and maintain strong supplier relationships while monitoring vendor performance, service levels, quality, and delivery commitments.
• Identify opportunities for cost savings, strategic sourcing, and spend optimization across procurement categories.

Supply Chain & Stakeholder Coordination

• Coordinate closely with Warehouse, Manufacturing, PPMC, Finance, and other internal stakeholders to ensure uninterrupted material availability.
• Liaise with external stakeholders including suppliers, logistics providers, transporters, hospitals, receivers, and customs authorities, wherever applicable.
• Ensure timely delivery of materials and proactively resolve delays, shortages, quality issues, and supply disruptions.
• Coordinate the timely return and replacement of rejected, damaged, or non-conforming materials.
• Work closely with Warehouse teams to support effective inventory control and stock management.
• Verify the quantity, quality, condition, and expiry dates of received materials, wherever applicable.
• Ensure appropriate temperature monitoring and handling of temperature-sensitive materials in accordance with applicable requirements.

International Procurement & Logistics

• Manage and coordinate domestic as well as international procurement activities.
• Support import/export processes, including coordination with suppliers, logistics partners, customs, and other relevant stakeholders.
• Ensure procurement and logistics documentation is complete, accurate, and compliant with applicable regulations.
• Monitor international shipments and proactively address potential delays or supply chain disruptions.

Budgeting, MIS & Reporting

• Monitor open PRs, purchase commitments, and procurement spend to support budgeting and financial planning.
• Provide accurate and timely procurement data, analytics, and reports to senior management and the HOD.
• Prepare and submit weekly and monthly MIS reports covering procurement performance, open orders, spend, vendor performance, and delivery status.
• Analyze procurement data to identify trends, cost-saving opportunities, risks, and areas for improvement.
• Support annual budgeting, spend analysis, forecasting, and cost-control initiatives.

Compliance & Quality

• Ensure procurement activities comply with company policies, applicable regulatory requirements, quality standards, and internal controls.
• Maintain appropriate procurement documentation and records to support audits and regulatory inspections.
• Ensure adherence to relevant GMP/GDP and quality requirements applicable to pharmaceutical, biotechnology, and healthcare environments.
• Promote robust procurement practices that ensure quality, traceability, compliance, and supply continuity.

Leadership & Process Improvement

• Lead and mentor procurement team members, driving accountability, capability development, and individual performance.
• Establish efficient procurement processes, workflows, and controls to improve operational effectiveness.
• Identify opportunities for automation, process standardization, and digitalization of procurement activities.
• Drive continuous improvement initiatives focused on cost, quality, delivery, compliance, and operational efficiency.
• Support management in strategic procurement decisions and contribute to long-term supply chain planning.

Key Performance Indicators (KPIs)

• On-time delivery of products and materials.
• Achievement of procurement cost savings and cost optimization targets.
• Procurement spend managed within approved budgets.
• Vendor performance, quality, and service-level adherence.
• Compliance with applicable procurement, quality, and regulatory requirements.
• Effective temperature monitoring and timeline management for sensitive materials.
• Timely closure of PRs, POs, and procurement-related issues.
• Supply continuity and reduction of procurement-related disruptions.
• Continuous improvement in procurement processes and operational efficiency.
• Effective collaboration with internal and external stakeholders.

Qualifications & Experience

• Master’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Commerce, or a related field.
• 8–10 years of relevant experience in procurement, sourcing, and supply chain management.
• Mandatory experience in the Pharmaceutical, Biotechnology, or Healthcare industry, preferably within a regulated environment.
• Strong working knowledge of ERP systems such as Tally, SAP, Oracle, or equivalent platforms for procurement planning and inventory management.
• Proven experience in vendor management, strategic sourcing, contract negotiation, and supplier development.
• Hands-on experience in both domestic and international procurement, including import/export processes.
• Strong understanding of regulatory compliance, quality standards, and procurement documentation, with knowledge of GMP/GDP preferred.
• Experience in budget planning, spend analysis, cost optimization, and procurement forecasting.
• Certification in Supply Chain or Procurement, such as APICS or CIPS, will be an added advantage.
• Strong proficiency in MS Excel, data analysis, reporting, and procurement analytics.

Desired Qualities

• Strong leadership capabilities with the ability to mentor, motivate, and drive team performance.
• Excellent analytical and problem-solving skills.
• Strong strategic thinking and commercial acumen.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Ability to work under pressure and manage multiple priorities within strict timelines.
• Proactive approach with a strong willingness to learn and adapt.
• High level of attention to detail and commitment to process accuracy.
• Strong proficiency in Microsoft Office Suite and ERP systems.
• Excellent communication, negotiation, and interpersonal skills.
• Strong stakeholder management capabilities across internal teams, vendors, and external partners.
• Ability to analyze data, prepare presentations, and provide insights that support business decision-making.
• Strong ownership, accountability, and execution-oriented mindset.
• Ability to drive continuous improvement and operational excellence.

Roles & Responsibilities

• Ensure adherence to Current Good Manufacturing Practices (cGMP) and applicable cleanroom standards.

• Supervise cleanroom cleanliness, hygiene, and general maintenance activities to maintain the required environmental conditions.

• Maintain, review, and update documentation related to cleanroom premises, cleaning activities, and maintenance records.

• Operate and troubleshoot common laboratory equipment, including autoclaves, hot air ovens, water systems, and other relevant equipment.

• Prepare stock solutions and ensure proper labelling, handling, storage, and adherence to safety measures.

• Monitor and manage inventory of cleaning materials, gowning supplies, and other consumables required for cleanroom operations.

• Ensure proper implementation and adherence to Standard Operating Procedures (SOPs) and established quality systems.

• Train and guide subordinate staff in technical activities, cleanroom practices, and operational procedures.

• Perform additional responsibilities as assigned by the Reporting Manager to support departmental and organizational requirements.

Qualifications & Educational Requirements

• Graduate degree in any discipline.

• 5–10 years of relevant experience, preferably in the Pharmaceutical or Biotechnology industry.

• Practical understanding of cGMP requirements and cleanroom operations will be preferred.

Desired Qualities

• Good reporting and documentation skills.

• Flexibility and adaptability to operational requirements.

• Strong coordination and organizational skills.

• Ability to work effectively as part of a team.

• Responsible and proactive approach towards assigned duties.

Roles & Responsibilities

1. Daily Facility Monitoring

• Monitor assigned equipment, machinery and utilities as per approved shift checklists.

• Record equipment operating parameters and observations in the respective logbooks.

• Inspect equipment for abnormal noise, vibration, leakage, overheating and alarm conditions.

• Ensure the continuous availability of critical utilities and immediately report abnormalities to the Engineer/Supervisor.

• Communicate equipment status accurately and ensure proper handover to the next shift.

2. Preventive Maintenance

• Execute preventive maintenance activities as per the approved maintenance schedule.

• Perform routine equipment inspections, cleaning, lubrication, tightening and functional checks.

• Monitor equipment conditions and identify potential failures or maintenance requirements.

• Complete preventive maintenance checklists and related documentation.

• Inform the Engineer/Supervisor about defective components, spare parts and repair requirements.

• Ensure maintenance activities are completed within the scheduled timelines.

3. Breakdown and Corrective Maintenance

• Attend to equipment and utility breakdowns promptly and inform the Engineer/Supervisor.

• Perform initial troubleshooting and corrective maintenance activities within the scope of authorization.

• Record breakdown details, including fault description, breakdown time, corrective action and restoration time.

• Escalate major breakdowns requiring additional technical or external support.

• Verify equipment functionality and operational status after completing maintenance activities.

4. GMP, Safety and Documentation

• Follow current Good Manufacturing Practices (cGMP), approved Standard Operating Procedures (SOPs), Environment, Health and Safety (EHS) procedures, and applicable work permit systems.

• Follow Lockout/Tagout (LOTO) procedures during maintenance activities.

• Use appropriate Personal Protective Equipment (PPE), tools and safety equipment while performing assigned tasks.

• Maintain cleanliness and housekeeping of equipment and maintenance areas.

• Ensure that no unauthorized modifications are made to equipment or utilities.

• Complete maintenance records and equipment logbooks accurately and promptly.

• Maintain proper control and accountability of tools, spare parts and consumables.

• Report safety incidents, near misses, deviations and abnormal equipment conditions to the supervisor.

5. Electrical / Utility Technician: Specific Responsibilities

• Monitor transformers, High Tension/Low Tension (HT/LT) panels and electrical distribution systems.

• Check Diesel Generator (DG) set availability, fuel levels, battery conditions and alarm status.

• Monitor Uninterruptible Power Supply (UPS) systems, battery health and electrical load status.

• Inspect electrical loads and identify abnormal heating or electrical faults.

• Monitor fire pumps and other assigned utility systems.

• Perform electrical preventive maintenance and maintain equipment logbooks.

• Coordinate electrical breakdowns and maintenance activities with the Engineer/Supervisor.

6. Mechanical / Maintenance Technician: Specific Responsibilities

• Perform mechanical preventive maintenance of pumps, motors, valves and utility equipment.

• Inspect equipment for leakage, vibration, bearing conditions and alignment.

• Attend to plumbing and mechanical breakdowns.

• Assist in the maintenance of DG sets, compressors, water systems and fire pumps.

• Perform minor fabrication and repair work as authorized.

• Maintain maintenance tools, spare parts and related inventory.

• Support contractor activities and Annual Maintenance Contract (AMC) maintenance work.

7. HVAC Technician: Specific Responsibilities

• Monitor Air Handling Units (AHUs), Heating, Ventilation and Air Conditioning (HVAC) systems, and Variable Refrigerant Flow (VRF) operations.

• Check AHU temperature, Relative Humidity (RH), differential pressure and alarm status.

• Monitor supply and return air temperatures.

• Inspect filter conditions and differential pressure across filters.

• Monitor room pressure differentials wherever applicable.

• Attend to HVAC breakdowns and abnormal operating conditions.

• Perform HVAC preventive maintenance activities.

• Immediately report temperature/RH excursions and HVAC-related deviations.

• Maintain HVAC equipment operating logs and maintenance records.

• Support AHU qualification and HVAC performance verification activities.

• Perform any other responsibilities assigned by the Reporting Manager as required.

Qualifications and Educational Requirements

• ITI / Diploma in Electrical, Mechanical, HVAC or a relevant technical discipline.

• Relevant technical certification or trade qualification in the respective specialization.

• 2–5 years of relevant experience in facility maintenance, utilities or engineering operations.

• Experience in the Pharmaceutical, Biotechnology or Healthcare industry will be preferred.

• Basic knowledge of cGMP requirements and maintenance documentation will be an added advantage.

Desired Qualities

• Strong technical troubleshooting and problem-solving skills.

• Good observation and reporting skills.

• Ability to follow SOPs, checklists and safety procedures.

• Flexibility to work in shifts as per facility requirements.

• Attention to detail and documentation discipline.

• Ability to work independently and as part of a team.

• Good coordination and communication skills.

Roles & Responsibilities

1. Engineering and Facility Management

• Lead and manage the Engineering team, ensuring efficient execution of engineering and facility operations.

• Support equipment selection, qualification, preventive and breakdown maintenance, and calibration of equipment and instruments.

• Oversee facility validation and ensure documentation readiness in accordance with cGMP requirements and applicable CDSCO regulations.

• Streamline laboratory and manufacturing facility operations.

• Manage autoclaves, gowning systems and facility consumables.

• Oversee facility qualification, housekeeping, cleaning, disinfection and hygiene management.

• Ensure effective gowning management, washing and sterilization of relevant materials.

• Manage the proper disposal of biomedical waste in compliance with applicable government regulations.

2. Quality Management System (QMS) Documentation, Facility & Operations

• Oversee QMS documentation and document control activities.

• Lead the preparation, review, revision and implementation of Standard Operating Procedures (SOPs).

• Ensure compliance with Good Manufacturing Practices (GMP) documentation and Good Documentation Practices (GDP).

• Manage Corrective and Preventive Actions (CAPA), deviations, change controls and audit-related documentation.

• Oversee facility and engineering operations.

• Ensure proper management and documentation of Heating, Ventilation and Air Conditioning (HVAC), Building Management Systems (BMS), Environmental Monitoring Systems (EMS), utilities and cleanroom operations.

• Maintain preventive and corrective maintenance records.

• Ensure GMP compliance and readiness for regulatory inspections and audits.

• Coordinate with Quality Assurance (QA), Engineering, Validation and Operations teams.

3. Project, Site & Infrastructure Management

• Actively participate in site selection and land procurement activities.

• Ensure adherence to health, safety, quality and environmental standards across the facility.

• Oversee Environment, Health and Safety (EHS) requirements for the plant and employees, ensuring compliance with applicable cGMP procedures.

• Lead Capital Expenditure (CAPEX) procurement activities related to manufacturing, Research & Development (R&D) and projects.

• Monitor and control Operational Expenditure (OPEX) associated with maintenance and utility operations.

• Undertake any other responsibilities assigned by Management as required.

Qualifications and Educational Requirements

• Graduate or postgraduate degree, preferably in Pharmacy, Biotechnology, Engineering or a related discipline.

• Minimum 10 years of relevant professional experience, with mandatory experience in GMP-regulated facilities.

• Approximately 8–10 years of experience in pharmaceutical, biotechnology or biopharmaceutical environments.

• Hands-on experience in QMS documentation, facility management and engineering operations.

• Strong understanding of cGMP requirements, facility qualification, validation, utilities management and regulatory compliance.

Desired Qualities

• Strong analytical and problem-solving skills.

• Excellent team management and leadership abilities.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively across departments.

• Ability to manage multiple projects simultaneously.

• Strong attention to detail and documentation discipline.

• Ability to work effectively under pressure.

Roles and Responsibilities

1. Accounts Receivable (AR) Management

• Monitor and manage outstanding receivables to ensure timely collection of payments from hospitals, healthcare institutions, distributors and other customers.

• Develop and implement effective collection strategies to minimize overdue payments and improve cash flow.

• Maintain accurate customer account records and perform regular ledger reconciliations.

• Follow up with hospitals and other external stakeholders regarding pending invoices, payment commitments, deductions and outstanding balances.

• Resolve billing discrepancies, payment disputes, credit notes and other collection-related issues in coordination with internal teams.

• Monitor receivables ageing, overdue accounts and collection targets, escalating long-pending payments to the Finance Head.

• Ensure timely invoicing, accurate documentation and proper tracking of customer payments.

2. Accounts Payable (AP) Management

• Oversee the end-to-end accounts payable process, including invoice verification, accounting, payment processing and vendor reconciliation.

• Ensure timely processing and payment of vendor invoices in accordance with agreed credit terms and company policies.

• Verify invoices against purchase orders, goods receipt notes, contracts and supporting documents, wherever applicable.

• Coordinate with Procurement, Stores, Administration and other internal stakeholders to resolve invoice discrepancies and payment-related queries.

• Maintain accurate vendor records and perform regular vendor ledger reconciliations.

• Track outstanding payables, upcoming payment obligations and vendor ageing to support effective cash flow management.

• Ensure appropriate documentation, approvals and authorization for vendor payments.

• Identify opportunities to streamline invoice processing, improve payment cycles and strengthen vendor management practices.

3. Financial Reporting & Management Information System (MIS)

• Prepare and review periodic reports on accounts receivable, accounts payable, ageing analysis, collection performance and outstanding balances.

• Assist in preparing monthly financial statements, schedules and other financial reports.

• Prepare MIS reports highlighting overdue receivables, payment commitments, vendor liabilities and working capital requirements.

• Support cash flow forecasting, budgeting and financial planning activities by providing accurate AR and AP data.

• Provide timely reports and insights to the Finance Head to support financial decision-making.

4. Reconciliation & Financial Controls

• Ensure regular reconciliation of customer and vendor ledgers with the general ledger.

• Investigate and resolve discrepancies in invoices, payments, credit notes, debit notes and account balances.

• Monitor advances, deductions, pending credits and unadjusted balances to ensure timely settlement.

• Maintain proper records and supporting documentation for all AR and AP transactions.

• Ensure adherence to internal financial controls, approval matrices, accounting standards and company policies.

5. Compliance & Process Improvement

• Ensure compliance with applicable statutory requirements, including Goods and Services Tax (GST), Tax Deducted at Source (TDS) and other relevant tax provisions, in coordination with the tax and compliance teams.

• Support internal and external audits by providing accurate records, reconciliations and supporting documents.

• Identify process gaps and implement improvements in invoicing, collections, invoice processing, vendor payments and reconciliations.

• Ensure the accuracy, completeness and timeliness of financial transactions and reports.

• Coordinate with internal and external stakeholders to ensure smooth financial operations and timely resolution of issues.

Experience & Qualifications

Experience:

• 5–8 years of relevant experience in Accounts Receivable and Accounts Payable management, preferably in a mid-sized or large organization.

• Experience in managing customer collections, vendor payments, reconciliations, financial reporting and MIS.

• Experience coordinating with hospitals, healthcare institutions, vendors and other external stakeholders will be an added advantage.

• Working knowledge of applicable GST and TDS provisions, accounting standards and financial controls.

Qualifications:

• Bachelor’s degree in Commerce, Accounting or Finance is required.

• M.Com, MBA in Finance, CA Inter or an equivalent professional qualification will be an added advantage.

Skills and Key Competencies

Skills:

• Strong knowledge of accounting principles, AR and AP processes, and general ledger reconciliation.

• Proficiency in ERP/accounting systems and Microsoft Excel.

• Good understanding of receivables and payables ageing, working capital management and cash flow monitoring.

• Excellent communication, negotiation, follow-up and stakeholder management skills.

• Ability to analyze financial data, identify discrepancies and resolve issues effectively.

• Strong organizational skills, attention to detail and the ability to manage multiple priorities under tight deadlines.

Key Competencies:

• Analytical thinking and problem-solving.

• Accuracy and attention to detail.

• Ownership and accountability.

• Effective coordination and stakeholder management.

• Planning, prioritization and time management.

• Integrity, confidentiality and adherence to financial controls.

• Ability to work collaboratively across functions and consistently meet deadlines.